Shipping & Returns

Shipping Policy

1. Free Delivery: Enjoy free delivery on all orders over Rs. 2,000.

2. Delivery Time: Orders will be delivered within 3-7 business days from the date of order placement.

Order Refund & Exchange Policy

At Zynk, we want you to love every piece of jewelry you purchase from us. However, we understand that sometimes things don’t go as planned. Below are our guidelines for refunds and exchanges:

Exchange Policy:

1. Eligibility for Exchange: Exchanges are only possible if the product is delivered in a damaged condition.

2. How to Request an Exchange:

• Send clear images of the damaged item to zynkofficialstore@gmail.com within 48 hours of receiving your order.

• We will review the case and confirm if an exchange is possible.

3. Shipping for Exchange:

• Once approved, further details will be provided to initiate exchange.

• The customer is responsible for the return shipping fee of Rs. 250.

4. Processing Time: If approved, exhange orders are processed within 7-10 business days.

Refund Policy:

1. Eligibility for Refund: Refunds are only granted if the product is damaged and an exchange is not possible.

2. How to Request a Refund:

• Send us images of the damaged item within 48 hours of delivery to zynkofficialstore@gmail.com.

• We will assess the damage and let you know if a refund is approved.

3. Processing Time: If approved, refunds will be processed within 7-10 business days after we receive the returned product.

Important Notes:

• We do not offer refunds or exchanges for reasons other than product damage.

• The customer is responsible for paying the Rs. 250 return shipping fee for all exchanges or refunds.

• Please ensure the item is returned in its original condition, including all packaging.